Spa Terms & Conditions

Booking & Cancellation Policy

Please book as far in advance as possible to avoid disappointment. Stapleford Park spa days and non-resident treatments require payment in full at the time of booking.

All prices are quoted in GBP, include VAT and are subject to change. Gratuities are not included and are welcomed at your discretion. At least 48 hours notice is required for cancelling treatments. For all spa days, we require at least 72 hours’ notice. Group bookings of 4 or more people require at least 7 days’ notice.

If you wish to amend your booking in any way, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it.

Gift vouchers are non-refundable and must be presented to the Spa team upon arrival.

Arrival

Parking is available for all members and guests. To find the Spa car park please follow signage to the Lifestyle Club. Please arrive 30 minutes prior to your treatment or spa day in order to complete your health questionnaire, get changed and relax.

We kindly ask all guests to wear face coverings or visors throughout their visit to Stapleford Park, with the exception being whilst having a facial treatment or when you are seated to eat or drink. We encourage you to bring your own face coverings. However, we will have a small supply of face coverings at Reception if needed.

Late Arrival

If you are delayed, then, unfortunately, your treatment will be shortened so as not to inconvenience the next booking. The treatment price will remain the same.

Etiquette

The environment at Stapleford Park Spa is one of relaxation and tranquillity. Loungers in the Main House Pool Area cannot be reserved, and any discarded towels will be removed. Day guests will be provided with a robe, towel and slippers on arrival. If you are a hotel resident your robe and slippers will be provided in your hotel room. Please bring your own swimwear, gym wear and trainers so that you can make the most of your Stapleford Park experience. During your treatment you may wish to wear your own bikini or briefs, or hygienic disposable briefs can be provided for women. Choose what is most comfortable for you. Our therapists will always use a draping technique to protect your privacy. Robes may be worn in all areas of Stapleford Park Spa and are permitted in designated dining areas for guests who are dining with us lunch or brunch. We do respectfully request that robes are not worn for afternoon tea or in the Library Bar.

Health

As some treatments are not suitable for certain conditions, we will ask you to complete a health questionnaire when you arrive for your treatment or package. It is important to let us know of any medical issues, surgeries or pregnancy.

Pregnancy

We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

Phones, Audio & Video Sound

Stapleford Park Spa is a phone-free environment and we ask our guests to keep their devices on silent or vibrate and not to make or receive calls in the spa. Please be considerate of your fellow guests.

Swimming Pool, Steam Room, Hot Tub and Jacuzzi

Stapleford Park Spa’s wet facilities are located a short walk away in the Main House. The pool area is open from 7:00am until 9.00pm daily and we kindly request that guests use the sign-in sheet before entering the pool area. Children must be under adult supervision when using the pool. There is no lifeguard on duty.

Valuables

It is not advisable to wear jewellery whilst visiting Stapleford Park Spa or during treatments, we recommend that you do not bring valuables with you.

Child Policy

Stapleford Park Spa is for adults, 16 and over. Under 16’s may only book express manicures or pedicures. However, they must be accompanied by an adult who is present in the treatment room. We ask that there are no more than two children per one adult.

After Care

To continue your Stapleford Park experience at home, most products used in our treatments are available at reception and our experienced team will be delighted to assist you with your choices. For any guests requiring additional assistance or to make a booking, please contact us on +44 (0) 1572 787 057 or email us at spa@staplefordpark.com